Refund policy

No returns are accepted. Exchanges are accepted only for damaged products within 5 days of delivery. Exchanges are not allowed for fragrance changes, packaging changes, or any other reasons. Customers must request exchanges within 7 days of delivery; if there is any delay, we will notify you promptly. Shipping charges for exchanges will be incorporated and borne by the customer. Video evidence of the damaged product is required to process an exchange. Unauthorized returns or returns after denied requests will not be accepted. Customers bear the return shipping cost for exchanges. Customs and duty fees, as well as original shipping fees, are non-refundable. Fragrance Chapter is not liable for any loss or damage during return shipping.

Key Points:

  • Exchanges are only available for damaged products within 5 days
  • If exchange is approved, exchanged/replacement products will be delivered in 5-6 working days
  • No exchanges for fragrance or packaging changes
  • Exchange requests within 7 days, and delays will be communicated
  • The customer pays shipping charges for exchanges
  • Videographic proof required
  • No unauthorized or denied returns accepted
  • Customs, duty, and original shipping fees are non-refundable
  • The company is not responsible for return shipping loss or damage

Refund Policy

  • Damaged or incorrect items must be reported within 5 days with photographic evidence for evaluation and assistance.
  • Refunds will be credited within 7 to 8 days in the chosen payment mode
  • Lost packages are not compensated unless the delivery service acknowledges fault with evidence. False claims may result in action.
  • Stolen packages after confirmed delivery are not the Company’s responsibility.
  • Incorrect delivery information or inability to contact recipient will void reshipment/refund.
  • Customers are responsible for customs taxes and fees; no refunds for customs issues.
  • Shipping delays due to external factors are not refundable.
  • Prices cannot be adjusted after orders, even during promotions.
  • Customers should verify local hazardous goods regulations before purchase.
  • Service agreements may be terminated; refunds apply only for unused services and are processed within 1-7 business days to the original payment method.
  • Neither party is liable for non-performance due to force majeure events (natural disasters, war, terrorism, etc.).
    - If a refund is approved, we, the fragrance chapter will cover the delivery costs.

Return Process

  • Contact Customer Service with a return request and details. Approval is required before return shipping.
  • Include full name, order number, and email inside the return package.
  • Provide delivery tracking and a returned items list via Contact Us.
  • Returns are inspected within 3-5 business days.
  • Refunds processed after warehouse confirmation may take 1-7 business days to reflect.